FAQs
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Customization & Product Services
1. Do you offer OEM/ODM services?
Yes, we offer full OEM/ODM services including custom design, logo, packaging, and private labeling.
2. Can I customize the design, color, or logo on the socks?
Yes. We support full customization including color, pattern, materials, and logo placement (knitted or embroidered).
3. What materials and yarns do you use?
We use high-quality yarns such as combed cotton, bamboo, recycled polyester, wool, spandex, and more — selected for comfort and durability.
4. Can I get custom packaging with my branding?
Absolutely. We offer custom labels, tags, wraps, and boxes based on your branding requirements.
5. Do you provide samples before bulk production?
Yes. Sample confirmation is available before mass production. Sampling fees may apply and are refundable upon order.
6. Can I mix sizes or colors in one order?
Yes, mixed sizes and colors are possible within the same design, depending on your order quantity.
MOQ & Sampling
1. What is your minimum order quantity (MOQ)?
Our MOQ is 150 pairs per design, which allows you to start small and test new styles.
2. How long does it take to receive a sample?
Sample production takes 5–10 working days. Shipping time depends on your country and chosen delivery method.
3. Is the sample free, or do I need to pay for it?
Sampling fees apply in most cases, but may be refunded after placing a bulk order.
4. Can I revise the sample before mass production?
Yes. We allow modifications after the first sample to ensure your satisfaction before bulk production begins.
Production & Lead Time
1. How long is the lead time for bulk orders?
Lead time is typically 15–30 days depending on order size and customization.
2. Do you accept urgent or rush orders?
Yes. We may accommodate rush orders based on our production schedule. Please contact us in advance to confirm availability.
3. What production capacity do you have per day or per month?
We can produce up to 80,000 pairs of socks per day with over 300 knitting machines in a 6,000㎡ facility.
4. Can you match colors to Pantone or a physical sample?
Yes. We can match your custom colors using Pantone codes or physical swatches provided.
Shipping & Logistics
1. Do you ship internationally?
Yes. We ship worldwide via express, air, sea, or DDP depending on your preference.
2. Which shipping methods do you offer?
We offer DHL, FedEx, UPS, air freight, sea freight, and DDP delivery depending on destination and urgency.
3. Can you help arrange DDP/DDU shipping?
Yes, we can arrange DDP (Delivered Duty Paid) or DDU shipping for hassle-free import on your side.
4. How long does shipping usually take to my country?
Shipping time depends on your country and the method selected, but generally:
Express: 3–7 days
Air freight: 7–12 days
Sea freight: 20–40 days